Overview
Because we create and supply items that contain customised content, once the order has been placed, it cannot be amended or cancelled. This does not apply when an item is clearly defective, damaged or otherwise not fit for its intended purpose. If that is the case, please contact us immediately and we will endeavour to rectify the situation ans swiftly as possible. We may ask for photographic or other evidence of damage /defect. Please call us on 020 8668 1411 or email info@advanced-print.com for further assistance.
If we find that the goods supplied are defective, damaged or not fit for purpose and where this was within our control or the control of our chose delivery service, we will either redeliver the product or issue a full refund within the terms of the Consumer Rights Act 2015. This will not apply to content that you have customised incorrectly or images that are low resolution or quality.
This policy does not affect your legal rights.
Shipping returns
Please return your item(s) with your order number clearly written on the reverse side of your package to: Advanced Print, 170-172 Brighton Road, Coulsdon, Surrey CR5 3AQ.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.